We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at connect@mintmaroon.in. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at connect@mintmaroon.in.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at connect@mintmaroon.in.
Return & Refund Policy
At MintMaroon, we want you to love every purchase. If you're not completely satisfied with your order, we're here to help.
Returns
We accept return requests within 7 days of delivery.
To be eligible for a return, items must:
-
Be unused, unworn, and unwashed
-
Have all original tags attached
-
Be returned in their original packaging
-
Be free from stains, perfumes, odors, or any signs of wear
Items that do not meet these conditions may not be eligible for a return.
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned:
-
Sale or clearance items
-
Gift cards
-
Accessories and intimate wear (if applicable)
-
Items damaged due to misuse or improper care
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photographs of the product and packaging.
Our team will review your request and arrange a replacement or refund where applicable.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.
Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.
Exchanges
We currently offer exchanges subject to product availability.
If you would like a different size or color, please contact our support team and we will do our best to assist you.
Return Shipping
Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Contact Us
For all return, exchange, or refund requests, please contact our customer support team with your order number and details of your request.
We are committed to providing a seamless shopping experience and will do our best to resolve any concerns promptly.
Thank you for shopping with MintMaroon.
Trendy. Timeless. You.